Why Order Matters and The Importance of User Test Onboarding
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When I joined Acorns in 2014, I got to work designing the app, the bulk of which turned out to be onboarding. Acorns was the first app to do full bank level account creation on mobile with name, address, SSN, questions to determine a suitable portfolio and KYC, or know your customer verification. Every other bank and financial institution at that time had customer sign up on the web, then download the app to sign in, if they even had an app.
Why Order Matters and The Importance of User Test Onboarding
Why Order Matters and The Importance of User…
Why Order Matters and The Importance of User Test Onboarding
When I joined Acorns in 2014, I got to work designing the app, the bulk of which turned out to be onboarding. Acorns was the first app to do full bank level account creation on mobile with name, address, SSN, questions to determine a suitable portfolio and KYC, or know your customer verification. Every other bank and financial institution at that time had customer sign up on the web, then download the app to sign in, if they even had an app.